Set return costs

Set how a return affects your profit - the return label you pay for, restocking, refunded shipping, and any fee you keep. The app applies this whenever an order is refunded. Return costs are set per market.

Steps

1. Open Cost rules, then Returns (/app/costs/returns).
2. If you sell to more than one market, pick the market at the top of the page.
3. Fill in the default return policy for that market: return label cost you pay, any return shipping the customer pays (this counts as income), POS return cost, handling fee, platform fee, packaging, other costs, and any restocking fee you keep from the refund.
4. Set the toggles: refund original outbound shipping, returned items can't be resold, and whether your payment processor refunds its fee with the refund.
5. Click Save.
6. For a case that needs different numbers, add an advanced override that beats the default. Match by shipping method, vendor, product type, location, SKU prefix, or order value range, and in the International market also by destination country.

What you should see

The default policy saves for the selected market and refunded orders start using it. Each advanced override appears in a list with its match and its priority. An override beats the default, and when several overrides match the lowest priority number wins.

Tip

A few fields explained: "Return label cost paid by merchant" is what you pay the carrier for the return label on online returns. "Returned items can't be resold" controls product cost - leave it off and a restocked item's cost is recovered; turn it on (for damaged goods) and the cost is not recovered. Setting the default policy works on the free plan for the International market; advanced overrides and defaults for other markets need Pro.