Suspicious orders report

This report watches your orders for patterns that can mean internal fraud - oversized staff discounts, below-cost sales, and refunds minutes after purchase - and puts them in a review list you clear order by order, approving the ones that turn out fine.

What gets flagged

Each flagged order shows one or more of these signals, with the evidence:

• Large staff discount: a staff-applied (manual) discount above your threshold (default 30%).
• Discount far above normal: the discount is larger than 95% of this store's own discounted orders.
• Sold below cost: after discounts, orders that lost money.
• Free or almost free: the whole order, or individual items, went out at a 100% discount.
• Discounted gift card: a gift card sold below its value - a discounted gift card works like discounted cash.
• Refunded right after purchase: most or all of the money refunded within your window (default 24 hours), with a note when the items were not restocked.
• Repeat discounts, same customer: the same customer got staff discounts on 3 or more orders in 90 days.
• Price set below usual: a POS or draft-order line rung up far below the price the item normally sells for - price overrides never show up as discounts, so this is the only way to catch them.

Signals add up to a risk level (High, Medium, Low). Test orders and cancelled orders are never flagged.

The staff breakdown

When orders carry a staff account (POS sales and draft orders do), a "Discounts by staff member" table shows every staff account's orders, how many had staff discounts, the total and average discount, and how many of their orders were flagged. Shopify shares only the staff account number with apps, not the name - open one of that account's orders in Shopify admin to see the name on the order timeline.

Filters and options

• Date range picker.
• Review status filter: Needs review (default), Approved, or All flagged.
• Approve / Move back buttons on every row.
• Detection settings: tune the thresholds (staff discount %, smallest discount that counts, refund window, price-drop %) if you get too many or too few flags.
• Schedule report: get it emailed on a schedule.
• Export data: download it as a CSV including the evidence and review status (Business plan).

When to use it

Check it weekly, or whenever shrinkage, register discrepancies, or a dip in margin makes you wonder. A flag is a reason to look, not an accusation - legitimate promos, damaged-item markdowns, and goodwill refunds all trigger signals sometimes. That is what the Approve button is for. To see the full cost of every discount and promo across the store, not only the flagged ones, use the discount report.