The email address we contact you on

Settings, then Emails. It is the first box on the page.

We only email the address you type in

We do not use the email address on your Shopify account. Some merchants run their store on one address and want app messages somewhere else, and guessing wrong means an important message lands where nobody reads it.

So the only address we ever write to is the one in that box.

Nothing is sent until you fill it in

If the box is empty we hold everything rather than sending it to an address you did not choose. That includes the welcome message and any reminder about finishing your setup. Add an address and the held messages start from then on.

If you are wondering why you have had nothing from us, this is almost always why.

Changing it later

Type a new address and save. Messages go to the new one from that moment; we do not resend anything already sent.

Leaving it empty again stops all email from the app.

What we send

A welcome when you start, a couple of reminders while you are still setting up, a check-in if you go quiet, and a goodbye if you uninstall. We do not send marketing from here.

A product that could not reach your store is never emailed to you. That is shown in the app instead - on the home page, and on the product itself.