Chargeback

The visible cost is the reversal: the order amount goes back to the cardholder if the bank sides with them. On top of that sits a dispute fee charged by the payment provider, which varies by country - Shopify publishes the amounts for your region in its chargeback documentation.

The invisible costs are usually bigger: the product is gone, the shipping was paid, the payment fee from the original sale is spent, and the time to gather evidence is yours. A single lost dispute routinely wipes out the profit of several clean orders, which is why the per-order damage belongs in your profit numbers, not in a separate mental bucket.

Not every dispute starts as a full chargeback. An inquiry (or retrieval request) is the bank asking for information before deciding whether to escalate, and it carries no fee. A chargeback is the actual reversal with the fee attached. Responding well at the inquiry stage is the cheapest exit a dispute offers.

Easy Profit Calculator's chargebacks report lists each Shopify Payments dispute with its type, status, reason, disputed amount and what it cost you, plus how many are still open and waiting on a response. Each dispute's cost lands on the order it hit, so the order's profit tells the true story.