Getting started

Setting up Easy Tickets & Events takes you from installing the app to your first sold ticket and your first check-in on a phone.

1. Install the app

Install Easy Tickets & Events from the Shopify App Store and approve the permissions Shopify shows. Two more permissions are asked later, and only if you use them: ticket limits at checkout and customer languages.

2. Answer the setup wizard

The first time you open the app, a five-step wizard asks a few questions. Your answers can all be changed later on the Settings page.

1. Welcome to Easy Tickets & Events - App language, the language of the app's own screens.
2. Dates and times - Timezone. Every event date and time uses it.
3. Date and time format - Date format and Time format, for you and your customers.
4. Where can we reach you? - Your name and Notification email. Both are optional. The notification email gets the app's warnings, such as ticket-limit emails.
5. Your customers - Customer languages (Use customers' languages or Use one language) and Default customer language.

Skip setup also counts as done, and the wizard does not come back.

3. Work through the setup guide

The home page shows the setup guide, headed "Let's get you set up in just 4 quick steps". It becomes 5 when an event uses a per-order ticket limit. Each step checks itself, so you see what is left. The same guide is always on Settings > Setup guide.

Create your first event

Press Create event. Section 4 below walks through it.

Add the ticket popup to your online store

The ticket popup is an app embed that you switch on. There is no block to drag in.

1. Press Open theme editor on this step. Shopify's theme editor opens with the Easy Tickets Popup app embed already switched on.
2. Press Save in the theme editor.

The embed runs the attendee popup, the date picker, the waitlist button and the sold-out, paused and ended states on event product pages. Without it, tickets are still sold, but every ticket gets the buyer's details from the order. Once it is on, this step shows as done. The line "The ticket popup is on in your theme" appears once every setup guide step is complete. The check looks at your published theme only.

Set up your event product pages

Your event pages already show the key pieces on their own. A one-time event shows its details on the product page, and a recurring event gets its date picker at the top of the buy form.

To choose where each piece sits, press Open theme editor, open one of your event products and add the app's blocks, such as Event Location or Event Available Inventory. Press Mark as done if you are happy without them.

Create an upcoming events page

1. Press Create page and make a page, for example "Upcoming events".
2. Press Open page template. In the theme editor, create a new page template and add the Events page block to it.
3. On your page in Shopify admin, set Theme template to the new template.

The block lists your events as cards, with search and date filters. The step completes when the block is on your theme, or when you press Mark as done.

Ticket downloads on the thank-you page

This row already reads "Already on". Buyers see their tickets on the thank-you page and the order status page right after checkout. Open checkout editor is only there if you want to move the section.

Turn on ticket limit enforcement

This row appears only when an event uses a per-order ticket limit. It turns on the checkout rule that stops a cart going over the limit.

4. Create your first event

1. Press Create event on the home page.
2. If you are asked, choose General admission for tickets without seats.
3. Fill in Event name, pick One-time event and set Date, Start time and End time.
4. Under Location, keep Venue and type the Venue name and Address.
5. Check the ticket type. The default is General Admission at a price of 0 with 100 tickets. Set a price.
6. Press Create event at the bottom.

The app creates a Shopify product for the event and opens its Dashboard. If the card says "One step left", the popup embed is still off, so go back to step 3.

5. Make a test purchase

Buy a ticket the way a customer would. A Shopify test order works too.

1. On the event's page in the app, press View on store.
2. Press Add to cart. The "Attendee information" popup asks for each ticket holder's name, email and phone.
3. Finish checkout.

What you should see:

• The thank-you page shows "Your tickets" with a "Download PDF ticket" button. It can take a few seconds to appear.
• A ticket email arrives. A one-ticket email shows the QR code and a "View your ticket" button. The PDF is only attached if you turn on Attach PDF to email.
• The ticket appears on the event's Attendees tab.

Buy from the product the app made for the event. If a test order holds some other product, the home page can show a box saying that the order "created no tickets".

The test ticket counts toward your monthly ticket allowance. Refund the test order in Shopify to take it off again.

6. Check in your first guest on a phone

1. Open the event and find the Check-in card on its Dashboard. The PIN is shown there.
2. Press Email me the check-in link, type the address you read on your phone and press Send the link.
3. On your phone, open the email "Your check-in link for" your event. It holds the check-in code and a Start check-in button.
4. Type the PIN on the "Enter PIN" screen and press Continue.
5. Press Open camera and point it at the QR code on your test ticket.

The screen answers "Checked in successfully". The phone needs an internet connection for every scan. Start now on the same card opens the check-in page on the computer you are using.

7. Selling at the counter (optional)

If you use Shopify POS, add the app's two tiles to the POS home screen: Sell tickets and Check In. They come with the app, and nothing needs setting up in Easy Tickets.

What to read next

• Creating an event - every field of the Create event form.
• The attendee popup and its designer - what shoppers see at Add to cart.
• Check in with any phone - the check-in page, PIN and roster.
• Plans and pricing - how many tickets each plan includes.